FAQs
Questions answered before you buy.
Quick answers to the most-asked questions about our lemon vibrators and clitoral toys. If you need more help, email support@getlemsextoy.com — a real person replies usually within 24 hours.
Shipping & delivery
How discreet is your shipping?
Plain corrugated box with no logos or brand markings. Return address listed as 'Getlemsextoy LLC.' Even customs labels use the parent company name only.
How fast does it ship?
Standard US shipping is 2–4 business days, free on every order. Expedited (1–2 days) available at checkout. International orders typically 5–10 business days with duties paid upfront.
Do you ship internationally?
Canada, the UK, Australia, and the EU. We pay duties up front so there are no surprise fees when your order arrives.
Returns & warranty
What's the return policy?
30 days, full refund, free return shipping. We accept returns even on used products — refunds are not contingent on condition. Returned units are recycled, never resold.
How long is the warranty?
Two years on every device. Covers manufacturing defects, motor failure, battery degradation, silicone separation. We replace or repair, free of shipping costs.
What if my toy arrives damaged?
Email support@getlemsextoy.com with a photo and order number. We ship a replacement same-day in most cases, with a prepaid label for the original.
Materials & safety
What are they made from?
FDA-registered medical-grade platinum-cured silicone, polycarbonate core, lithium-ion battery. Phthalate-free, BPA-free, latex-free. Full disclosure on each product page.
Is it waterproof?
Yes — IPX7 rated, fully submersible up to 1 meter for 30 minutes. Our lemon clitoral vibrator and all toys are shower, bath, and pool-safe.
How quiet is the motor?
33–48 dB depending on intensity — quieter than a hushed conversation. Independently verified by an audiology lab.
Using your toy
How long does the battery last?
Up to 120 minutes per charge, depending on intensity. Charges fully in 90 minutes via the included USB-C magnetic base.
How do I clean my vibrator?
30 seconds of warm water, a drop of mild soap, pat dry. Full ritual on the [Care & Cleaning](/care) page.
Can I travel with it?
Yes — TSA-friendly, included silk pouch, travel lock (hold the button for 5 seconds) prevents accidental wake-ups in your suitcase.
Question we missed? Email support@getlemsextoy.com — we add new FAQs every week based on what customers ask.